Question 1

How does buying work on The Hobby Closet?

Accepted Answer

Find a listing, check out with a card or your credits, and pay for shipping at checkout. The seller has three days to ship, and you can follow tracking from your orders page.

Question 2

How do trades work?

Accepted Answer

Propose a trade on any listing that accepts them. If the trade feels uneven, either side can top it off with credits. Once both sides accept, you each pay the trade service fee and ship.

Question 3

What are credits and can I cash them out?

Accepted Answer

Credits are earned from trades, sales, referrals, and reviews, and can be spent on items in the marketplace. Credits have no cash value and cannot be exported or exchanged for money.

Question 4

How is shipping handled?

Accepted Answer

You can buy a prepaid shipping label right in checkout, drop the package off, and both sides get tracking updates until delivery.

Question 5

What if something goes wrong with an order?

Accepted Answer

If a buyer or seller cancels, the listing is relisted automatically and any credits held in escrow are returned. You can also report a listing or profile for review.

Frequently Asked Questions